Your Privacy
Matters to Us
We are committed to protecting your personal and medical information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Personal Information
When you create an account or use our services, we may collect your name, email address, phone number, date of birth, and other contact details necessary for healthcare management.
Health & Medical Data
To provide healthcare services, we collect medical history, diagnoses, prescriptions, lab results, appointment records, and other clinical data shared by you or your healthcare provider.
Usage Data
We automatically collect information about how you interact with our platform, including pages visited, features used, device information, browser type, and IP address.
How We Use Your Information
Healthcare Services
We use your information to facilitate appointments, consultations, diagnoses, prescriptions, and other healthcare services between you and your providers.
AI-Powered Features
With your consent, we use anonymized and aggregated data to power our AI diagnostic tools, health predictions, and personalized care recommendations.
Communication
We may use your contact information to send appointment reminders, health alerts, platform updates, and respond to your inquiries.
Improvement & Analytics
We analyze usage patterns to improve our platform, develop new features, and ensure the quality and safety of our services.
Data Protection & Security
Encryption
All data transmitted between your device and our servers is encrypted using TLS 1.3. Data at rest is encrypted using AES-256 encryption standards.
Access Controls
We implement strict role-based access controls ensuring only authorized healthcare professionals can access relevant patient data.
Compliance
Our platform is designed to comply with HIPAA, GDPR, and local healthcare data protection regulations applicable in Rwanda and internationally.
Data Sharing & Third Parties
Healthcare Providers
We share relevant medical data with your authorized healthcare providers, hospitals, and specialists to facilitate your care.
Service Providers
We may share data with trusted third-party services that help us operate our platform (hosting, analytics, communication), under strict data processing agreements.
Legal Requirements
We may disclose information when required by law, court order, or governmental regulation, or to protect the rights and safety of our users.
No Sale of Data
We never sell your personal or medical data to advertisers, data brokers, or any third parties for commercial purposes.
Your Rights
Access & Portability
You have the right to access your personal data and request a copy in a portable format at any time through your account settings.
Correction
You can request correction of any inaccurate or incomplete personal information we hold about you.
Deletion
You may request deletion of your account and personal data, subject to legal retention requirements for medical records.
Consent Withdrawal
You can withdraw your consent for optional data processing (such as AI features) at any time without affecting the core healthcare services.
Contact Us
Questions or Concerns
If you have questions about this privacy policy or how we handle your data, please contact our Data Protection Officer at privacy@beokay.com or support@beokay.com.
Address
Be Okay Healthcare, Kigali, Rwanda. Phone: +(250) 788 123 456.