Terms &
Conditions
Please read these terms carefully before using our platform. They outline your rights, responsibilities, and our commitments to you.
Acceptance of Terms
Agreement
By accessing or using the Be Okay Healthcare platform ("Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Eligibility
You must be at least 18 years old to create an account. If you are a healthcare provider, you must hold valid professional credentials and licenses in your jurisdiction.
Updates to Terms
We may update these terms from time to time. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance.
Our Services
Platform Description
Be Okay Healthcare provides an AI-powered healthcare management platform that connects patients with healthcare providers, facilitates appointments, consultations, and medical record management.
Not Medical Advice
The platform is a management and communication tool. AI-generated insights are for informational purposes only and do not constitute medical advice, diagnosis, or treatment. Always consult qualified healthcare professionals.
Service Availability
We strive to maintain 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance and unforeseen issues may temporarily affect availability.
User Accounts & Responsibilities
Account Security
You are responsible for maintaining the confidentiality of your account credentials. You must immediately notify us of any unauthorized access or security breach.
Accurate Information
You agree to provide accurate, current, and complete information during registration and to keep your account information updated.
Healthcare Provider Responsibilities
Healthcare providers using the platform are responsible for the accuracy of medical records, diagnoses, and prescriptions entered into the system. The platform does not replace professional medical judgment.
Patient Responsibilities
Patients are responsible for providing accurate health information, attending scheduled appointments, and following prescribed care plans agreed upon with their healthcare providers.
Acceptable Use
Permitted Use
You may use the platform for its intended purpose of healthcare management, including scheduling appointments, managing medical records, communicating with healthcare providers, and accessing health insights.
Prohibited Activities
You may not misuse the platform, attempt unauthorized access, transmit harmful code, impersonate others, use automated systems to scrape data, or use the platform for any unlawful purpose.
Content Standards
All content submitted through the platform must be lawful, accurate, and relevant to healthcare services. We reserve the right to remove content that violates these standards.
Intellectual Property
Our Property
The platform, including its design, features, code, AI models, and content, is owned by Be Okay Healthcare and protected by intellectual property laws. You may not copy, modify, or distribute our platform.
Your Content
You retain ownership of the content you submit. By using the platform, you grant us a limited license to process, store, and display your content as necessary to provide our services.
Feedback
Any suggestions, ideas, or feedback you provide about the platform may be used by us without obligation to compensate you.
Payment & Billing
Service Fees
Certain features of the platform may require payment. All fees will be clearly displayed before you commit to any paid service. Prices are subject to change with prior notice.
Billing
Payments are processed securely through our authorized payment providers. You agree to provide valid payment information and authorize recurring charges for subscription services.
Refunds
Refund policies vary by service type. Generally, unused subscription periods may be eligible for pro-rated refunds. Specific refund terms will be outlined at the time of purchase.
Limitation of Liability
Service Limitations
The platform is provided "as is" without warranties of any kind. We do not guarantee the accuracy of AI-generated health insights or the outcomes of healthcare services facilitated through the platform.
Liability Cap
To the maximum extent permitted by law, Be Okay Healthcare's total liability for any claims arising from your use of the platform shall not exceed the fees paid by you in the twelve months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Be Okay Healthcare from any claims, damages, or expenses arising from your violation of these terms or misuse of the platform.
Termination
By You
You may terminate your account at any time through your account settings. Upon termination, your access to the platform will cease, but medical records may be retained as required by law.
By Us
We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or if required by law. We will provide notice when reasonably possible.
Effect of Termination
Upon termination, your right to use the platform ceases. Provisions relating to intellectual property, limitation of liability, and dispute resolution survive termination.
Governing Law & Disputes
Governing Law
These terms are governed by the laws of the Republic of Rwanda. Any disputes shall be subject to the exclusive jurisdiction of the courts of Kigali, Rwanda.
Dispute Resolution
Before pursuing legal action, both parties agree to attempt good-faith negotiation and, if necessary, mediation to resolve disputes. We are committed to fair and efficient resolution.
Contact Us
Questions
If you have questions about these Terms of Service, please contact us at legal@beokay.com or support@beokay.com.
Address
Be Okay Healthcare, Kigali, Rwanda. Phone: +(250) 788 123 456.